My slot wasn't successful. When do I get my refund for the service fee?
We're sorry to hear that we didn’t cook your slot for you. Thanks to our awesome payment system, when you ordered your slot, you only got a pending charge for our service fee. If your slot was unsuccessful, that pending charge will not be captured; it will simply fall off. As for how long that takes, it depends on how your bank operates, but typically between 3-14 business days. There's no refund if your slot fails, because the charge was never even captured by us.
If you have any questions about our payment process or anything at all, just reach out and ask!