Click below to view our most commonly asked questions. ​>​ ​Frequently Asked Questions

Frequently Asked Questions

​How to Contact Us!

We're here to help! Just hit that chat button and we will get back to you ASAP! Email us: help@rsvpkingz.com (same as messaging in the chat!) Send Us Mail: 15 Cuttermill Road Suite 178, Great Neck, N…

Updated 1 year ago by RSVP Kingz

What is RSVP Kingz? (New Customer)

Are you a new customer? Click here to learn about the process.

Updated 1 year ago by RSVP Kingz

How can I change the size for my slot?

Just click the chat button and let us know what you need changed! Make sure to include your order number and the correct size! Note: There are some rare circumstances where we may not allow size chan…

Updated 1 year ago by RSVP Kingz

How can I make an edit to my AutoCheckout information?

We would be happy to make any edit(s) you need to your slot's AutoCheckout information! Before you contact us with your desired edit, please refer to your AutoCheckout Info email which contains a cop…

Updated 1 year ago by RSVP Kingz

What do I need to do after I purchase my slot?

Now that you've ordered your slot, there's one more very important thing to remember to do before release day! We highly recommend that you call your credit card company (the company associated with…

Updated 1 year ago by RSVP Kingz

How do I know if my slot was successful?

To see if your slot was successful, please check the email you entered for your AutoCheckout info. Also, please check your card for charges from the retailer(s). If we successfully hit your slot, you…

Updated 1 year ago by RSVP Kingz

On release day, what do I need to do?

Nothing! Just let us cook and wait for your confirmation(s) to roll in! If you're unsure about anything, don't hesitate to contact us!

Updated 1 year ago by RSVP Kingz

I'm not from the USA. Can I still order a slot?

Currently all of our slots are for US customers only. This means you need to have a US credit card and US address. In the rare event where we open slots for other regions, we will announce and let yo…

Updated 1 year ago by RSVP Kingz

Can I cancel my slot order?

If you would like to cancel your slot order, you will be charged the 15% cancellation fee (15% of the slot price). To request a slot cancellation, please contact us and make sure to include your orde…

Updated 1 year ago by RSVP Kingz

When are you going to open slots for this release?

We will always announce which releases we are offering slots for via our Twitter, Instagram & Mobile App. Make sure you follow us on all of those platforms and you will always be the first to know wh…

Updated 1 year ago by RSVP Kingz

Why did my pending authorization fall off?

Don't worry if the pending charge is no longer showing; your order is still good to go! If and when we cook for you on release day, the AutoCheckout Service Fee Charge will be captured and you will s…

Updated 1 year ago by RSVP Kingz

Is there any risk?

There is zero risk. If your slot isn't successful, the pending charge (our service fee) is not captured & simply falls off. No need to wait for refunds; we don't capture the pending charge until we c…

Updated 1 year ago by RSVP Kingz

How do I know the sneakers are authentic?

With RSVP Kingz, the sneakers come directly from the retailer(s) to your doorstep; we never touch the sneakers. This is one of the many perks of using our services. We don't sell you the sneakers. We…

Updated 1 year ago by RSVP Kingz

How much is this sneaker going to resell for?

We don't speculate on any resale prices or predictions. However, StockX is definitely a great reference for checking what an item is currently selling for. If you're looking to buy or sell, we defini…

Updated 1 year ago by RSVP Kingz

What does it mean that my slot is "being run on multiple sites"?

For many releases, if the sneaker is being released on various websites, we will run your slot on more than one website. This is done in order to maximize your chances of success. On release day, we…

Updated 1 year ago by RSVP Kingz

I don't think I submitted my AutoCheckout information - help me!

After you purchased your slot, you were redirected to submit your AutoCheckout information (The information we will use on release day, on your behalf, to complete the purchase from the retailer(s).)…

Updated 1 year ago by RSVP Kingz

Why did Yeezy Supply cancel my order?

If we cooked for you on Yeezy Supply but you received an instant cancel email following the order confirmation, here's why. This is due to one or more pieces of your billing information automatically…

Updated 1 year ago by RSVP Kingz

How do I know if my slot is good to go?

When you order a slot with us, you receive two email confirmations. The first email is confirming your slot order from our site and the second email is a copy of the AutoCheckout information which yo…

Updated 1 year ago by RSVP Kingz

Does the AutoCheckout service fee include the retail price of the item?

NO!. Our AutoCheckout service fee does NOT include the retail price of the shoe. You pay our service to us, and the retail price to the retailer(s).

Updated 1 year ago by RSVP Kingz

I only want my slot to secure one pair - not multiples. How can I make sure that happens?

If you want your slot to only hit 1 pair, you must provide a prepaid or debit card on your AutoCheckout form. You can pay for our service fee with whatever card you wish, but if you only want us to s…

Updated 1 year ago by RSVP Kingz

Can I try to cop manually on release day if I purchased a slot with you guys?

If you purchased a slot with us, you CANNOT use ANY of the same AutoCheckout Information that you entered for your slot to try and purchase the sneakers manually on release day.

Updated 1 year ago by RSVP Kingz

My slot wasn't successful. When do I get my refund for the service fee?

We're sorry to hear that we didn’t cook your slot for you. Thanks to our awesome payment system, when you ordered your slot, you only got a pending charge for our service fee. If your slot was unsucc…

Updated 1 year ago by RSVP Kingz

Can I purchase multiple slots for the same item?

If you are looking to purchase more than one slot for the same shoe, you must submit completely unique AutoCheckout information for each slot. For example, if you wanted to purchase 2 slots for the s…

Updated 1 year ago by RSVP Kingz

How does the whole payment process work?

When you order your slot, the service fee charge that you pay to RSVP Kingz is only a pending authorization. The actual service fee is not captured until your slot is successful in securing the sneak…

Updated 1 year ago by RSVP Kingz

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